Privacy Policy

This Privacy Policy explains how EliteHomeGuard collects and protects user data while delivering premium home warranty services.

1. Information We Collect

We collect essential personal details such as your name, contact number, email address, and property information. This data is required to activate and manage your home protection plan.

2. Use of Information

3. Data Protection & Security

We use secure systems, encrypted storage, and restricted access controls to ensure your data remains protected from unauthorized access or misuse.

4. Information Access Control

Access to user data is strictly limited to authorized EliteHomeGuard operations staff who are responsible for handling service requests, repairs, and customer support.

5. Service Communication

We may contact you regarding service updates, repair scheduling, billing notices, and important account-related alerts. You can manage communication preferences anytime.

6. Cookies & Usage Data

Our website may store basic cookies to improve navigation, remember preferences, and enhance performance. These cookies do not collect sensitive personal information.

7. Customer Rights

8. Data Retention Policy

We retain user data only as long as necessary to provide active services or comply with legal obligations. After account termination, data is securely removed or anonymized.

9. Operational Service Data Handling

To deliver home warranty services, limited user information may be temporarily used by internal field technicians and service coordinators. This data is strictly used for repair scheduling, issue resolution, and service tracking within the EliteHomeGuard system.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect improvements in service or compliance requirements. Continued use of the website indicates acceptance of any changes.

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